![]() ![]() Open the August app on your mobile device and navigate to the lock circle screen.That said, here’s how to factory reset your August Wi-Fi Smart Lock: So, you’ll need to start all over again to set up the devices, as you did when you just got them. This should fix any hidden bug/incorrect settings obstructing the Wi-Fi connection.īut keep in mind that restoring default settings on your lock/router will erase all custom settings, including integration settings with your Smart Home System. If the problem persists after trying the above troubleshooting tips, your best bet is to restore default settings on your lock and router. You can check and update your August smart lock firmware through the August app. You want to check if your August smart lock requires a firmware update and get that done as soon as possible. If so, get it done.Īlso, an outdated firmware version may cause Wi-Fi connection issues. Go to your app store and check if the August app requires an update. If you’re not running the current version of the August app on your phone, it might cause some problems, such as frequent disconnections and other issues. If your lock still loses connection after setting your router to run on 2.4GHz only, continue to the next troubleshooting step. Refer to your user manual if you’re not sure how to switch Wi-Fi frequency on your router. You can do this via your router’s Wi-Fi settings. To fix this issue, you want to ensure your router broadcasts only the 2.4GHz network. So if your lock keeps losing connection, chances are you have a dual-band router, and it automatically switches between the two bandwidths (5GHz and 2.4GHz).Īnd since the August Wi-Fi Lock doesn’t connect to the 5GHz network, it may lose connection whenever your router decides to switch to the 5GHz Wi-Fi band. Ensure that You’re Connected to the Supported Wi-Fi Network BandĪs you probably know, the August Wi-Fi Smart Lock does not support the 5GHz Wi-Fi network band, but 2.4GHz. But if the problem persists, continue to the next step. Your lock should stop losing Wi-Fi connection after fixing low Wi-Fi signal strength. So, you want to try moving your router closer to the lock to improve Wi-Fi signals.Īnd if moving your router from its current location will affect other connected devices, consider getting a Wi-Fi extender to improve your network signals. If not, chances are your router is located too far from the lock or blocked by walls and the like. If you’re having this issue with your lock, first check the lock to see if it’s receiving strong Wi-Fi signals from your router. Check and Fix Weak Wi-Fi Signal StrengthĪs mentioned earlier, weak Wi-Fi signal strength is one reason your August Wi-Fi Lock may keep losing connection and trying to reconnect. If this doesn’t help, continue to the next step 2. Wait at least 10 seconds before plugging it back in. You can reboot your router by unplugging the power cord from the power outlet and plugging it back in. If your August smart lock was working properly, but suddenly starts to disconnect from your network, rebooting the router might help as it refreshes the network. ![]() Reboot Your RouterĪ quick way to resolve Wi-Fi connection issues with smart devices is to reboot the Wi-Fi router. So here are some troubleshooting steps to try if your August Wi-Fi Lock keeps losing connection. How to Troubleshoot August Wi-Fi Smart Lock that Keeps Losing Connection With that in mind, let’s look at how to troubleshoot this issue. Why Does My August Lock Keep Losing Wi-Fi Connection?įor the most part, your August Lock may keep losing Wi-Fi connection due to weak Wi-Fi network signals, unsupported Wi-Fi network band, or unstable internet connection. Does August Wi-Fi Lock require the August Connect (Wi-Fi Bridge)?.Can you manually unlock an August Wi-Fi Smart Lock?.Can I unlock August Lock from anywhere?.Will August Wi-Fi Lock work without Wi-Fi?.Ensure that You’re Connected to the Supported Wi-Fi Network Band How to Troubleshoot August Wi-Fi Smart Lock that Keeps Losing Connection.Why Does My August Lock Keep Losing Wi-Fi Connection?. ![]()
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